Privacy Policy
Last updated: April 2026
Introduction
WellPros ('we', 'our', 'us') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our telehealth platform. Please read this policy carefully. If you do not agree with the terms of this policy, please do not access the platform.
Information We Collect
We collect information you provide directly, including your name, email address, phone number, medical history, and payment information. We also automatically collect certain information when you use our platform, such as device information, log data, and usage patterns.
How We Use Your Information
We use the information we collect to provide our telehealth services, process your consultations, manage prescriptions, deliver medications, improve our platform, and comply with legal obligations. Your medical information is used exclusively for treatment purposes and is shared only with licensed healthcare providers directly involved in your care.
Data Security
We implement industry-standard security measures to protect your personal and medical information, including end-to-end encryption for video consultations, secure data storage, and restricted access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to access, correct, or delete your personal information at any time. You may also request a copy of your medical records, opt out of promotional communications, and withdraw consent for data processing where applicable. To exercise these rights, please contact us at privacy@wellpros.ai.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at privacy@wellpros.ai or write to us at Dubai Healthcare City, Dubai, UAE.